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Serving North Iowa Since 1955
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Available on this page is our Privacy Notice and related forms.
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Mental
Health Phone (641) 424-2075 Fax (641) 424- 9555
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NOTICE
OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. Effective Date:
Purpose
of this Privacy Notice The
Mental Health Center of North Iowa considers the personal information you share
with us as confidential and to be protected.
We take a number of steps to protect, and safeguard this privacy in how
we record, file, store and when we release information.
A record of care and services you receive through us is created and
maintained by us. This notice
applies to all those records of your care. We
are required by law to:
III.
Uses and disclosures that may be made without your consent or
authorization or opportunity to object Federal
and state law set the conditions under which the Mental Health Center of North
Iowa may release your health information without either your consent or
authorization and are listed below.
The
Center maintains a release of information form for the express purpose of
securing your authorization in writing. The
release is reciprocal allowing us to release and to exchange information with
the party you designate unless you limit this release to a one way communication
release which can be noted on our form. The
Center will release the minimum necessary information to address the release
of information. You have the right to a copy of the authorization and to revoke
the authorization at any time which will only affect any future communications.
The Center must receive the revocation in writing and it will only cover
release of information from the date the revocation becomes effective. V.
How we will communicate with you Unless
you provide us a reasonable alternative means of communication, the Center will
communicate with you through the telephone numbers and mailing address you
provide. Alternative means must be
given to the Center in writing and agreed to by us.
All reasonable requests will be accommodated. Unless you object and
request restrictions, the Center will communicate with you by mail and telephone
around such issues as appointments or returning of phone calls.
This includes the necessity of leaving a message at the numbers you have
designated. Your authorizations in communication extend to oral, written and
electronic transmission. When responding to requests for authorized information,
we will receive and send information by fax transmissions when mail and phone
contacts to the other party are not timely to address the information needs. VI.
Your rights regarding your health information The
Mental Health Center of North Iowa recognizes that you have the following rights
regarding your health information:
www. mhconi.org VII.
How to complain about our privacy practices If you
think the Mental Health Center of North Iowa may have violated your privacy
rights, or you disagree with a decision we have made about access to your
information, you may file a complaint with our Privacy Officer at The
Center agrees to abide by the terms of its Privacy Notice currently in effect.
This Privacy Notice was developed on Consumer
Acknowledgement I
acknowledge that I have received a copy of the Mental Health Center of North
Iowa’s Privacy Notice and orientation packet or that a copy has been made
available to me. _________________________________ ______________ Signature
of Consumer
Date or legal representative Consumer’s
name___________________________________
(Please Print) Witness____________________________________________
Consumer
Acknowledgement Of Notice
of Privacy Practices I
acknowledge that I have received a copy of the Mental Health Center of North
Iowa’s Privacy Notice or that a copy has been made available to me.
_______________________________
__________________ Signature
of Consumer
Date or legal representative Consumer’s
name___________________________________
(Please Print) Witness____________________________________________
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Mental
Health Phone (641) 424-2075 Fax (641) 424- 9555
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Orientation to Services
The Mental Health Center Board and staff want your visits with us to be productive and your concerns to be effectively addressed. Through a responsive therapeutic relationship with you, we aim to bring a greater sense of personal power and satisfaction to your life.
We
want you to know that as a consumer here at the
Rights 1. To be treated with respect and dignity, 2. To receive care based on my own individual situation and needs, 3. To receive services in the least restrictive setting fitting my needs, 4. To actively participate in the choice regarding the development, implementation and evaluation of treatment, 5. To make my own decision to accept or refuse treatment, 6. To express opinions about the services of the Center, 7. To be able to appeal decisions about Center services or the operations that affect me, 8. To be informed of assessment findings and recommendations for treatment, 9. To make my own choices regarding participation in any clinical research proposed, 10. To be informed of my financial obligations for services provided, 11. To confidentiality under Federal and State law, 12. To have services take into account my cultural, language, hearing, visual, cognitive, or other special needs, 13. The right to confidential communication and to do so through alternative means or methods of contact, 14. The right to request restrictions on the use and disclosure of my health information, 15. The right to view, copy and request amendments to my health information
Responsibilities As a consumer of the Mental Health Center of North Iowa, you also have responsibilities that are critical to achieving the results you desire. The work we do requires your active involvement and commitment in: 1. Participating in the identification of my needs, 2. Providing reliable and honest information, 3. Participating in my own treatment, 4. Participating in setting and directing my own goals for services, 5. Identifying family, significant others, and providers to involve in your treatment and to define the conditions of their involvement, 6. Keeping scheduled appointments, 7. Keeping my account with the Center current and discussing problems if they should exist with my therapist and business office.
We will communicate with you about your services and appointments through mail and telephone. We will do so respectfully and discretely. However, we may leave you a message on your home answering machine if we cannot contact you directly. If we do so, we will only leave the minimally necessary information. For example, we may call to cancel an appointment or to rearrange an appointment time. When using and disclosing information, we rely on oral, written and electronic means of communication. This may include, for example, letters, telephone calls and fax transmissions to other providers. You may object and you may request an alternative means of contact with us. Your alternative, however, must be reasonable and one that we agree to. You also may request restrictions on confidential communications which are subject to our agreement. Unless you object, our policy will be to communicate minimally necessary information to those you involve with your services for scheduling of appointments, arranging of transportation, labs and pharmacies. We will only release that information that is minimally necessary. Your further authorization will be required if the communication requests extend beyond this level of disclosure.
Confidentiality Information you share of a personal nature is confidential. Information regarding care may be shared internally with other professional staff to ensure effective services but will not be released outside our agency without your consent. The Center takes a number of steps to protect and safeguard this privacy in how we record, file, store, and when we release information. There are exceptions to this policy that, by law, we are required to observe: 1. Child abuse/neglect, 2. Adult dependent abuse/neglect, 3. Imminent threat to self or another party, 4. Court order, judicial and administrative proceedings, 5. Site visitations by a regulatory body and other health oversight activities including accreditation and auditing as may be required by law, 6. Administrative, diagnostic and minimally necessary service information as required by a third-party payor or the county’s Central Point of Coordination for payment, 7. Under certain circumstances defined by law, disclosure of limited mental health information may be released to parents, children, spouse or siblings of an individual with a chronic mental illness, and 8. To law enforcement when there has been a gun shot wound or when a crime has been committed against us or on our premises. Emergencies The Center has services that are responsive to your emergency needs. During the day, the Center has a staff member available to return calls or respond to emergencies if your therapist is not available. If you experience an emergency after working hours or on the weekend, you can still contact us. A member of our clinical staff will be on call for emergencies. The phone call is first received by an answering service who will take the message and page the staff member on call. You can reach us by calling (641) 424-2075 or 1-800-700-IOWA.
When
There is a Problem We value your opinions and you have the right to express questions, concerns, complaints, or grievances regarding any aspect of our service. Please direct your questions as directly as possible to the staff person with whom you are working. You may also contact the Center’s director if your question or concern has not been adequately addressed. The Center has an appeal process that you may use if you have a problem with a service, a procedure, or a policy. The process follows the steps below. Our appeal procedure is posted in the lobby and you may discuss it with our staff if you are uncertain as to how to proceed. Step #1: Take the problem up directly with the person with whom you have the problem, Step #2: Take the problem to the Center supervisor, Step #3: Reduce the issue to writing and send to the director, Step #4: Written issue submitted to the Board of Director’s Executive Committee. Cancellation
Policy You are encouraged to be an active participant in scheduling of appointments. We ask that you schedule appointments that work for you. The Center understands that there are times you will need to cancel or reschedule an appointment. Please let us know as early as possible if you need to reschedule. We ask that you call 24 hours or more in advance or a charge may be incurred. Failed Appointment Policy The Center will ask that you discuss patterns of numerous failed appointments or a pattern where more than two are missed/canceled in a row. The Center does reserve the right to limit service if we are unable to address the problem.
Insurance
and Third-Party Coverage Many insurance companies provide coverage for mental health services. When third-party payors are involved:
· The insurance company is billed the full cost of service, · Insurance forms and necessary information regarding the policy needs to be provided by the consumer, · Payment of the consumer fee (co-payment) is expected at the time of the visit. Financial
Accounts Service Fees
Ken Zimmerman, LISW Executive Director
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CONSUMER FEE INFORMATION |
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To help defray the expense of
treatment, a fee is charged for services.
Each year a fee schedule is established by the Board of
Directors based on a sliding fee scale taking into consideration each
consumer’s income and family size.
The sliding scale is utilized only after all other forms of
insurance are pursued. The At the time your first appointment was made, you will have been asked to bring your Federal Income Tax Return with you in order to establish a fee. If you have forgotten your Return, you should bring or mail in the form (it will be returned to you immediately) prior to making your second appointment. Any consumer eligible for Title XIX, VA Insurance or other third-party payment should bring this information at the time of the first visit. The fee schedule is reviewed annually and, if necessary, revisions are made. The fees will then be adjusted effective July 1st of each year. Each consumer should bring in the Federal Tax Return annually to ensure that they receive fair and equitable fee determination. In the event of any unusual circumstances or expenses which affect the consumer, please notify the office immediately for consideration of a fee adjustment. If you are interested in a copy of your fee schedule, it is available upon request. Payment for services is encouraged at the time of the visit or when the monthly statement is received. Any account not paid after 30 days is considered past due. Due to the demand for services and the nature of treatment, it is necessary to use appointment time efficiently. Except in unusual circumstances, we require 24 HOURS’ notice in canceling an appointment in order that we may reschedule another client for that time. If you do not keep a scheduled appointment and have not canceled prior to 24 hours, you will be charged $25.00 for that appointment. If you have further questions concerning your fee or circumstances, please contact the Business Manager or Executive Director. MENTAL
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Release Information On Fee Agreement Mental
Health Phone (641) 424-2075 Fax (641) 424- 9555
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Specific Release for Routine Filing of Information and Use of Third-Party Payors I understand that I will be using a third party to assist in the payment of services used through the Mental Health Center of North Iowa. A third-party includes Medicare, Medicaid, Blue Cross/Blue Shield, insurance companies, federal or state grants and county of residence or legal settlement. The Center may draw on my county’s Central Point of Coordination as a third party for resources to help defray the costs of services that I or a designated third party are unable to provide payment. The county is considered a third party and payor of last resort. I understand that, as part of using a third-party payor, information will be sent that includes my name, age, ID numbers, dates of service, diagnosis, therapeutic procedures, costs of service and, when necessary, related service information to authorize, justify, continue or coordinate services and payment. If information exceeds that minimally necessary, the Mental Health Center of North Iowa will seek my further authorization. This is often associated with managed mental health care services offered through a third party. Managed Mental Health Care for Counties and Title XIXI
understand that the State of I understand that managed mental health conditions will also apply whenever the County assists in the payment of any service.
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Authorization For Release of Information Mental
Health Phone (641) 424-2075 Fax (641) 424- 9555
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I
understand that: ·
I am authorizing the Mental
Health Center of North Iowa and those identified above to release and
exchange information.
·
This authorization will remain
valid until: _____________________________________
·
My written notice to the
Mental Health Center of North Iowa at the address above will revoke this
authorization, but will not cover information released prior to the
revocation. ·
This authorization shall not
be a condition for services, unless it is required solely as part of the
referral I have agreed to with the third party listed above to create
protected health information. ·
I have the right to access and
copy my health information. ·
I have the right to request to
restrict disclosures of and to request to amend my health information. ·
I
have the right to receive a copy of the Mental Health Center of North
Iowa’s Notice of Privacy Practices. INFORMATION BEING FORWARDED TO OTHERS SHALL BE SAFEGUARDED BY FEDERAL AND STATE LAW INCLUDING RESTRICTIONS ON THE FURTHER RELEASE BY THE RECEIVER OF THE INFORMATION RELEASED UNDER THIS AUTHORIZATION. I UNDERSTAND THAT THE MENTAL HEALTH CENTER OF NORTH IOWA CANNOT ASSURE THAT THE RECIPIENT OF THE INFORMATION AUTHORIZED TO BE RELEASED WILL NOT REDISCLOSE THE RECEIVED INFORMATION AND THAT PARTY MAY NOT BE SUBJECT TO FEDERAL AND STATE LAWS REGARDING THE PRIVACY OF HEALTH INFORMATION.
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